Thank you for visiting Nici's Picks. Please don't hesitate to contact us or call our shop phone 575.737.8521 with any questions or to discuss custom order requests. We are always happy to work with you on all custom requests, rushed orders, or find that special last minute gift.
Nici's Picks does not distribute your payment and personal information to third parties. Sellers do not have access to your credit card information. Secure payment options include: Visa, Mastercard, American Express, Discover, Apple Pay, Google Wallet, and Paypal.
Cashiers Checks, Wire Transfers, Money Orders, and Personal Checks will be accepted on a case by case basis, however funds must be fully processed and cleared before orders are put into production or shipped to customers. We also reserve the right to refuse Paypal payments on custom orders in excess of $500.00
Corporate and Wholesale orders are always welcome. For order less than $2500.00, full payment should be rendered at the time of purchase. Orders in excess of $2500.00 may be placed with a partial payment of 50% at the time of purchase and 50% upon shipment. Completed NiciArt LLC W9s, invoices, and purchase agreements are available upon request.
To discuss payment options, wholesale orders, and corporate contracts, please don't hesitate to contact us or call our shop phone at 575.737.8521.
As Nici's Picks offers a vast range of products, production time will vary depending on the customization, complexity of requests, and availability of materials. Our general guideline for turn around time is approximately 2-5 business days, however rushed orders and same day shipping can often times be easily accommodated upon request. Please feel free to reach out to us to discuss rushed orders at anytime or give us a ring at 575.737.8521.
Domestic orders less than $100.00 are generally shipped with the USPS and always include tracking and insurance. As expedited shipping options, we offer USPS Priority Mail, USPS Express Mail, and all Fedex products.
If your package is damaged in transit, substantially delayed, or undelivered, please contact us immediately for a replacement and timely filing of any insurance claims. Items “scanned as delivered” will require completion of a mail fraud complaint form:
https://postalinspectors.uspis.gov/investigations/mailfraud/fraudschemes/mailtheft/ReportMailTheft.aspx and a case number for our logs.
*** International Customers***
US law requires us to mark all merchandise as commercial goods on custom forms and declare the full purchase value. Requests to alter customs forms may result in order cancellation. Customers are responsible for all VAT Fees incurred upon import, local taxes, and collecting their packages from their post office. Refused and return packages will be refunded less the shipping charges. Please note, we reserve the right to also refuse returns on custom items for issues related to VAT and taxation.
International orders are generally dispatched with First Class International Mail, insurance, and tracking, however depending on your country, tracking may not display in real-time. We also offer expedited international shipping options including USPS Priority International and Express International. Fedex is available upon request and rates will include Fedex third party customs clearing fees. Transit times on international orders are provided as an estimate only and may vary depending on customs and local postal delivery speeds.
Refunds and Exchanges
We gladly accept returns, exchanges, and resizing on all items. Please contact us within 7 business days of delivery or call our shop at 575.737.8521. Pre-paid return labels are handled on a case by case basis.
As your satisfaction is guaranteed and we stand behind our products, custom orders may be returned for a full refund, exchanged, or modified to correct any issues. Since ordering online presents challenges regarding finishing, sizing and fit, we will resize and address any fit and finishing issues at no additional cost to our customers.
To be eligible for a full-refund, all items must be returned in unused and in the same condition as delivered to your doorstep. A refund will then be issued upon receipt of the returned merchandise or products.
Our refunds and exchange period is 60 days which complies with Google Shopping requirements and Guidelines.
We do offer a limited life time warranty on workmanship, material defects, welding, tacking, brazing, and soldering. This warranty excludes: abuse, lost stones, regular maintenance (tarnishing, re-polishing), theft, wear and tear, and acts of nature.
Returns should be addressed to Nici and RJ, 125 Forest Ave, Glen Ridge, NJ 07028. Please contact us for our current mailing address for exchanges, modifications, and resizing as business takes us on the road for trade shows, markets, and studio tours.
Additional Policies and FAQs
Our official business hours are 9:00am – 8:00pm PST M-F and 10:00am – 5:00pm PST Weekends, however we are happy to take phone calls outside of regular business hours.
We do not collect or distribute any personal information. Subscriptions to any mailing lists, news letters, or RSS Feeds is entirely voluntary.
When placing custom orders, please feel free to include a contact telephone number. Oftentimes picking up the phone is the quickest way for us to communicate with you to ensure the fastest turn around times. You phone number will never be redistributed or used for marketing.
While our items are priced as fairly as possible, we are always willing to entertain offers and in some cases price match as well as discussing wholesale pricing and bulk order discounts.
Order cancellations requests should be made within 24 hours of placing a non-rushed order. If your order has already shipped, we will follow our exchanges and refunds policies.
Nici's Picks is a New Mexico Limited Liability Company doing business as Nici's Picks